CISS Team Coordinator

Location: Buffalo, NY
Date Posted: 12-18-2017
CISS Team Coordinator
Calspan, a technology company with a strong heritage in aerospace and transportation research and development, is looking for a CISS Team Coordinator to provide technical oversight of Principal Sampling Units (PSU) to ensure Calspan’s CISS Zone Center operations achieve quality measures and deliverables as required under the CISS contract.  Serves as primary technical contact between the Zone Center and assigned PSU(s) in providing technical guidance on a daily basis as required and monitor data quality through case review and provide substantive feedback.
  • Provide daily technical support to assigned PSU(s).  Identify areas of substandard PSU performance and recommend related improvements, and independently provide solutions to technical challenges and provide technical support to the customer when directed by management.
  • Provide technical support to Zone Center Case Reviewers, establish and drive quality and throughput measures to achieve greater data quality assurance and complete case review process within the specified case review deliverable requirement.
  • Utilize critical thinking to overcome challenges and barriers through problem solving methods through weekly Zone Center meetings.  Enhance the interactive process by determining areas in resources, process, or systems that require continuous improvement efforts.
  • Must maintain close communications especially at remote locations with the program management to ensure performance standards are met.  Work closely with the Buffalo based Zone Center team and especially with designated Case Reviewers.
Preferred Education / Experience:
  • Bachelors Degree
  • 3+ years research experience in highway safety or
  • A combination of education and experience equivalent to above
Must attend an initial startup Basic Training cycle which will consist of five (5) training weeks and thereafter may be scheduled to participate as an instructor/observer during other Basic Training cycles, which may consist of four (4) to five (5) training weeks per training cycle.  May be required to attend Special Studies development sessions and related training classes.  Required to attend CISS End-of-Year update training.
Preferred Knowledge / Ability:
  • Demonstrated leadership abilities
  • Extensive project management and project execution skills
  • Experience serving in multiple roles within highway safety research including data analysis, case review, and operations management
  • Writing and Communication skills required
  • Problem solving / issue resolution capabilities
  • Ability to coach and instruct in an on-the-job setting
  • Strict adherence to NHTSA mandated protocol
  • Required travel approximately 25%-35%
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