Customer Service Agent (BWI) - $13.00 an hour upon successful completion of the training period

Location: Baltimore, MD
Date Posted: 02-26-2016
Part time Customer Service Agents are in constant contact with passengers and must possess effective customer service skills. Must be able to communicate and enforce carrier polices in a professional and courteous manner.

Description for Customer Service Agent:
  • Greet and aid passengers. Provide information on specific airline security and baggage requirements.
  • Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
  • Accept luggage and charge the correct fee per the air carrier policy.  Up-sell service class and charge for assigned seating requests per carrier policy.
  • Utilize computerized check in programs and follow air carrier, company, federal and other policy rules as provided. 
  • Assist passengers with deplaning to include wheelchair and unaccompanied minors. 
  • Board aircraft and assist any special needs passengers; identify and charge for unpaid baggage per air carrier policy.
  • Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures. 
  • Maintain a clean and neat check-in area.

Preferred Education / Experience for Customer Service Agent:
  • High school diploma, GED or;
  • Six months prior CSA work experience

Preferred Knowledge / Ability for Customer Service Agent:
  • Ability to multi-task
  • Excellent customer service skills
  • Ability to handle customer complaints following company and airline policies & procedures
  • Ability to operate several computer  programs
  • Reading, writing, math and communication skills
  • Bilingual

Qualifications / Requirements for Customer Service Agent:
  • Must be at least 18 years of age
  • Must be able to pass all pre-employment testing to include a drug test and background check
  • Must attend a 2 week training in Ft. Lauderdale, FL
  • Capable of safely lifting up to 50 lbs. continuously; occasionally up to 70 lbs.
  • Must be able to proficiently speak, read, and write in English
  • Must have valid driver’s license with no violations over the past 5 years
  • Must have current driver’s license with no violations over the past 5 years
  • Must be available and flexible to work variable shifts including overtime, weekends and holidays
  • Must be able to obtain and maintain all required Airports and Custom badges/seals
  • Prior customer service experience a plus
  • Heavy lifting, pushing, pulling, bending, stretching and frequent kneeling
  • Ability to lift luggage short distances onto baggage belts
  • Must be willing to abide by mandatory hold over rules during irregular operations
  • All applicants must either be US citizens or hold requisite employment authority to work in the US
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