Customer Service Agent - IAG

Location: Niagara Falls, NY
Date Posted: 03-09-2016
The part-time CSA is in constant contact with passengers and must possess effective customer service skills. Must be able to communicate and enforce carrier polices in a professional and courteous manner.

Description for Customer Service Agent:
  • Greet and aid passengers. Provide information on specific airline security and baggage requirements.
  • Process boarding pass and ticket sales via computerized system and verify identity of each passenger.
  • Accept luggage and charge the correct fee per the air carrier policy.  Up-sell first class and charge for assigned seating requests per carrier policy.
  • Utilize computerize check in programs and follow air carrier, company, federal and other policy rules as provided. 
  • Assist passengers with deplaning to include wheelchair and unaccompanied minors. 
  • Board aircraft and assist any special needs passengers; verify ID and boarding passes per air carrier policy.
  • Perform closing flight duties including reconciling cash and credit card transactions and general station close down procedures. 
  • Maintain a clean and neat check-in area.


Preferred Education / Experience for Customer Service Agent:
  • High School Diploma/GED
  • Minimum 1+ years experience in a related discipline or;
  • A combination of education and experience equivalent to above
 
Preferred Knowledge / Ability for Customer Service Agent:
  • Ability to multi-task
  • Excellent customer service skills
  • Ability to handle customer complaints following company and airline policies & procedures
  • Ability to operate several computer  programs
  • Reading, writing, math and communication skills
 
Qualifications / Requirements  for Customer Service Agent:
  • Valid Driver’s License
  • Availability to work evenings, weekends, weekdays, overtime, holidays and split-shift as needed
  • Professional appearance and demeanor
  • Fluent in English language
  • Must attend a 2 week training in Ft. Lauderdale, FL
  • Ability to pass pre-employment background check and drug screen
  • Must have the ability to lift luggage short distances onto baggage belts. 
  • Physical requirements: vision, hearing, twisting, lifting up to 50 lbs, kneeling, carrying, walking, pushing/pulling, climbing, bending
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